Express Moving Van Lines

This was my first time using this company and I am pleased with everything overall. I found Express Moving through my own research. I have to say from my past experiences using companies in NJ this one was the best. Great sales reps, workers and prices. I was quoted a price and it stayed the same because my list of items did not change. I wanted to take a couple mins out of my time to write a review and thank Express Moving for their help in my move. I will be using them in the future and I and thankful that I found them!!

Service cost: $1700

Our experience with Express Moving Van Lines is a saga filled with broken promises, misrepresentations and outright lies. That being said, every interaction with every employee was one in which they behaved politely and expressed concern for the customer. I do not think that this company is a scam. They genuinely want to do a good job; however when mistakes occur, the company lets the customer take the hit for their mistakes. It all began with a move from Massachusetts to California in May 2013. We spoke with a sales representative named Martin who delivered a quote for 455 cubic feet to be moved at $1620. This was a very competitive price. When we asked about any additional charges, he assured us there were none. We were concerned about some very valuable (appraised and receipted) pieces of artwork and we asked if any additional insurance would be needed to cover any loss or damage. Martin informed us that no extra insurance is needed as “our company is insured for up to one million dollars’ worth of damage”. We made a big mistake listening to the salesperson and believing him. We should have looked at the fine print on the contract. The whole “million dollar insurance” line is one of the most misleading things that could be said. For all practical purposes related to a customer suffering the loss of their goods, it may as well be an outright lie. The insurance is for the truck in case of accidental damage to others and their own vehicle. The only coverage for your property is 60 cents per pound which is not weighed at all and they just make some estimate and give you a tiny check. Be VERY careful, relying on the sales pitch for the facts can be hazardous to your wallet and mental health. The plan was to have a pickup of the stuff on May 7th and then to drive our car to California. We had a prepaid hotel stay and tickets in Las Vegas for the 13th to 16th and had made very clear to the salesperson that we could not receive the stuff any earlier than the 17th of May. We were assured there was no problem with such specificity of our requirements, and in fact if we had some delay we would get free storage for up to one month in Sacramento with delivery when we were ready. For additional work reasons we could not get the shipment later than the nineteenth so our window was small. Again we were promised this was NO PROBLEM. A day before the move, a relative that lived seven miles away mentioned they had a dining set (table, chairs and serving table) that they would like to give us. We asked for a quote to add that to the order and include the additional stop seven miles away. We were emailed a new quote that brought the cubic footage to 555 and the price to $2020. On the day of the move we were given a pickup window from 12 to 3pm, and we had everything out in the driveway. At almost four pm the driver showed up and had the higher quote printed out, even though the quote listed the additional stop the driver said it was too late in the day to do that. In addition he said he would add another hundred dollars to the cost for the additional stop regardless of the fact the extra stop was already listed and included on the quote. In addition the quote included the movers packing the 5 paintings, but since we had the original boxes the painting originally came in the movers said they were better so they would not repack. We said okay as long as they took responsibility for the packing job, opened ours up and inspected to make sure the artwork was in satisfactory condition, etc. They said they would, but they were so rushed that they did not get to it. They did not show us the packing checklist until the very end, and they used unclear abbreviations next to items on the checklist (pbo, sc). We later discovered that their shorthand meant that they were not responsible for the paintings and that every item loaded on the truck was damaged already (sc = scratched). The square footage was well under the estimate, but they said that the way square footage works is that it has nothing to do with how much space your stuff is, but how much empty space they leave above your stuff in the truck. For instance a 15 cubic foot desk can be counted as eight feet high (the height of the truck space) and be counted as three or four times as much volume as reality. Anyway they changed the price to $2300 and charged another $100 “for tolls” from NJ to MA and back, even though they had other peoples stuff in the truck that they picked up on the way. We tipped the driver and other guy $40 each ($80 total), because they were nice guys and it seemed they were actually implementing company policy with all these changes to the original deal. It isn’t fair to make the little guy suffer when a company pulls a bait and switch. The back and forth by phone with the salesperson and movers went on so long and the fact that the movers came almost an hour after the window delivery meant that I had to go to a funeral event before the final stuff was finished at the other house, and my girlfriend who had not gotten sleep the night before was presented with the new bigger bill, and the additional news that they would not guarantee anything about the delivery dates. She was told “if you want it in less than three weeks you have to sign that you will accept delivery at any time.” Caught in a bind and feeling punch drunk with the fatigue, she made the mistake of signing. On May 9th we received a call that cargo would arrive between the 13th and 16th, and that we would be notified 24 hours before delivery. Panicked, we called Martin. We ended up transferred to driver who picked up our stuff, a gentleman named Amir. Amir promised he would work on it and get back to us later that day. We called about 5pm and he promised to call back in the am. We called in the am (the 10th) and he said he would definitely handle it and not to worry about what we were told but he would still give us more specific assurances the next day. On the 11th we again called and the person answering said we shouldn’t worry and Amir would call back later in the day but in any case it was handled and we were all good. After so many promises of call backs and assurances and with no other real options, we just left it figuring that they make good on their word. We went to Vegas and crossed our fingers. On the morning of the 15th, we got a call from the truck driver. He was very apologetic that stuff had been so delayed (due to a breakdown in Utah) and completely unaware that we had not wanted or expected it until the seventeenth. He told us it would be arriving at 7 am the sixteenth. We called the company headquarters multiple times and finally reached Amir, who said “well we have contracts that says we can do that” and would not engage on all the promises made in the interim to “handle it” and call back. We begged a couple hours delay, and cut our trip to Vegas short by a day, taking a hit on the non-refundable pre-booked vacation package. We drove the thirteen hour trip to Sacramento through the night and got there for the delivery at 11 am. The delivery guys were very nice (as Amir had originally been on the pickup) and did a good job unloading. We also tipped them $40 each ($80 total). The delivery truck was different as the luggage had been transferred (we do not know how many times, so we have no way of knowing how it happened) but, unfortunately we discovered numerous damaged furniture items and much to our dismay several boxes missing. Items missing included a professionally-framed diploma, as well as painting appraised at $600. Both items mentioned were packed by the movers themselves. In addition there was a mood therapy lamp system, shredder, kitchen steamer, lamp, electric kettle and various clothing items. We noted this information on the forms we signed accepting delivery, and we were told to contact the company headquarters. This is when we discovered the company’s position on lost and damaged goods. First we were told the little abbreviation sc next to every single item on the list that was not packed in a box meant “scratched,” even for items that had and still have no scratches. Essentially they precluded any possibility of a claim for damaged goods by claiming every item as damaged at load up time without telling us that! This in my opinion borders on fraudulent behavior. We called the main office and were promised by Amir we would get a call back from the company owner the next day. The next day we received no call. We called back and were told again that the company owner would call later in the day. Later we received a call from a company manager named Mike who said the owner was “overseas for the next few weeks” but Mike assured me that he was authorized to make any decision for the company. Mike was very nice and polite but when he asked what we wanted. We requested replacement of the value of the items that we could prove with receipts and he said that was not an option. He said that we should have gotten full coverage which is true (by the way be careful with that as well because later researching that option I found out they have a $750 deductible on the extra insurance anyway), but the fact we relied on his company’s statement that we were insured up to a million dollars and we did not need anything else was irrelevant to him. I found very suspicious his claim that this never happens, as I am a small business owner myself and I almost never have an issue, but when I do have an issue that I know is my company’s fault, I am prepared to take a loss. In business you win some and you lose some.  As long as the loss is very rare, it is just a part of life, but if it happens all the time you cannot take the loss or you will be out of business.  Another thing I found odd when looking at the company’s numerous reviews is that they were all quite short, generic “perfect job, great company etc.” and five stars, it didn’t feel very “real world”. After about half an hour Mike offered two hundred dollars on almost $1500 of provable loss not counting all the damaged items. He insisted he was authorized to make any decision but that was the best he would do for us and that he was being generous. Mike was adamant that losing people’s stuff almost never happens normally and they had no liability except 16 cents a pound. (The contract said 60 when I went back and actually studied it, but since they just transfer your to a phone number that offers you almost nothing Mike did not even seem to know the figures himself. I did ask several times are you saying one six cents or six zero cents and he said one six). After about another fifteen minutes he said okay I will agree to $300. He had already been informed that we considered the offer of two hundred insulting and we declined the new barely changed offer. Mike asked for three days to try to locate the stuff and promised to call back with the news. They did not. I called back again, and was told they were having “trouble contacting the driver for a list of the deliveries” but that they would call back by Memorial Day. They did not. I called back. Again they asked for a few more days and promised to call back again. Again they did not. I feel as though they have a policy of delay to try to get people just to give up. If after reading all of this you feel the company has behaved in a manner you wish to be treated, please use them. If they had not over-promised so many things they did not follow through with, if they did not change the charges. If they did not damage property and lose other property, if they did not offer what in my view were completely inadequate offers to resolve the issues. I would have liked the company as everyone was very nice. I do believe they have a fair number of successful deliveries with no issues. But if you do not want to shoulder the entire risk when the company makes mistakes, I advise against this company.  .

Service cost: $2350

I recently got divorced, I was offered a job relocation which I took and I was on a tight budget. I first called a "famous" moving company in my area and the I called Express Moving Van Lines for a quote and the difference in price was significantly bigger so given my circumstances I chose them. I have to admit a was a little scared that they were going to be unproffesional or that I was going to get what I paid for but they proved me wrong. First of all the employees were very nice, my furniture arrived intact and the timing was exceptional. I am not big on writing reviews but this service I received merits one. I would definetly recommend this company.

Service cost: $1100

Moving is always incredibly stressful, but Mike and the guys at Express played straight dice, with solid estimates, polite and prompt service and most importantly they come through with all their promises. They were very patient with the inevitable freak outs that come with moving to a different state with a two year old. Things like finding screws for beds and cribs that were originally supposed to be delivered to storage, assembling our bed and crib frames when we arrived in VA (after being on the road for ten hours they are assembling my daughter's crib as I write) and generally remaining calm and helpful at all times, were all pleasant surprises. These guys were fast, efficient and dealt with last minute changes with unflappable grace and treated my family with respect and manners. I will say that if your estimate is off (ours was by about 19 large boxes) it will cost more, but at no point did I feel like I was being taken advantage of. Our original blind estimate (done over the phone) was 1250USD and it came to 1500USD. They were on time arriving and dropping off. Nothing got lost or damaged which is impressive all by itself. Ultimately I am very happy with all aspects of the move and will certainly be using Express from this point on. Martin our sales rep was available and helpful throughout the process and Mike, Camilo and Tony were as good as it gets and I whole-heartedly recommend them without reservation.   .

Service cost: $1500

I usually don't tend to write reviews but I felt as though I was satisfied with my move and I should let others know. First, I originally booked my move with another company. On the day of my move they came and were trying to over charge me more than what we agreed on. I ended up canceling my move and not finishing it. Shortly after I was in need of a good company but I was hesitant because of what had recently happened to me. I was considering moving myself but I took a chance and called Express Moving. They quoted me reasonable price that I was hoping would not change. When they came to move me I was afraid they were going to try and charge me more. after they finished packing away all of my things they closed the job with the same price I was quoted. it was a great feeling! They did a wonderful job and I thank them for all the help.

Service cost: $3120

Express moving is a great company to move with. It's always a great feeling when you know you started with a good company.
At first I did a ton of research on my spare time. I wanted to make sure I was picking a company that was flexible(incase I had more things to add) and reasonable. I just recently moved in the middle of June, but I had begun my research back in April.
I read up on express moving and all the feedback was positive. I was convinced that this was the company for me. I finally took the time to call them and get a quote. The sales rep. was so friendly and helpful. Within 10 mins he had a great quote to offer me. I was pleased with the quote I was given considering all the things I had to have moved. I booked them right away.
They were very accommodating to my every needs and wishes. On the morning of my move I had all my boxes out and ready to be packed in the truck. The workers were efficient and helpful.
One thing that really made me love this company was when I had a couple extra boxes that I had not told the sales rep about. The movers had no problem what so ever taking them even though they were not on the list of items. Earlier that morning I was worried I would run into a problem because I had a few extra things, but that weight was lifted off my shoulders when the workers replied "sure no problem, we'll glady take them for you."
Express moving made me happy with everything, as I'm sure they'll make plenty of other customers happy as well!

Service cost: $3700

I found this company on line. We had inherited family furniture and requested that 5 items, from 60 to over 200 years old, be transported from Washington, DC to our home in Connecticut.  I described the items to Rick and was quickly given an estimate. We set a date for pick-up and delivery on a Saturday, which I really appreciated as it meant that I did not have to take time off from work. The crew arrived on time for the pick-up and delivered the items 8 hours later.  I was impressed by how well each piece had been wrapped and how carefully each item was carried into the house, some up narrow stairs.  The crew was polite and patient, and took the time to place the furniture exactly where I asked them to.  .

Service cost: $1351

I’m going to recommend you guys to anyone I know who’s moving to any other state for the job you did. I must say moving from Phoenix, AZ to Tampa, FL with quite a ‘lot’ of furniture was getting me worried. But I have to comprehend your service on performing smoothly and in a timely manner as discussed. No one is willing to pay for the damages to valuables even if they’re at fault, and your specialized moving services are what other moving companies need. I won’t go into the details but I have my furniture in Tampa in the same condition as it was in Phoenix. Thumps up!

Service cost: $4000

Just the type of service you want when you’re on the move from state to state. I got a pretty nice job as a resident DJ in Miami, and well, I had to move from my mother’s place anyway. I was freaking out just thinking about moving my things from Manhattan to Miami. But I must say you guys did an awesome job. Caring service, love the way you loaded and unloaded the turntable set. My fishes are happy to be back in their tank, and my guitar is scratch free. I’d recommend you guys to anyone I know who’s on the move. Thanks!

Service cost: $2500

I used express moving van lines for my move. I chose this company because I heard wonderful things about them. What really pulled me in was their great sales reps and customer service. I loved the communication between us and that I was able to tell them anything I needed. My quote was reasonable and was affordable. My price did not change at all. I paid the same amount of money that I was excepting to pay. I relied on this company and they did not let me down. reputation is key, and no one is perfect people make mistakes but my move was perfect! Express moving van lines is a company worth using. .

Service cost: $1400

I'm going to make this very sweet and simple. I LOVED Express Moving Vanlines. -great service (from point A to point B) -great workers (friendly, smiling, efficent and strong!) - helpful (Always answer the phone in the office, the sales rep was very helpful and respectful) -realiable (I booked Express Moving the first time I spoke to the on the phone) -trustworthy (I knew I had chose the right company because I felt like I could trust them from the start) I couldn't have picked a better company to move me. I had a great estimate quoted to me, affordable and decent! I realied on Express Moving for everything, and they did not let me down. This is a top notch company that makes sure you are a HAPPY customer! I sure was! Thanks Express Moving for your time, caring, and compasionate service!

Service cost: $2000

My experience with Express Moving Van Lines started with Martin. He was very personable and professional and had a wealth of knowledge pertaining to the moving process. He asked me questions I hadn't even thought of and the answers to those questions helped me tremendously in making the correct decisions. Once I had decided who would be my moving company of choice Martin was quick to offer his assistance for anything else I might need to make the process stress free. Any questions call him anytime! I was very surprised when I was called to tell me my belongings had arrived and would be delivered the next day. Once again the mover was professional and courteous and efficient. All in all my experience was fantastic from booking, to price, pick-up and to Delivery in 8 day!

Service cost: $1000

Where to begin.  First off the quote I got was two dollars higher per square foot because my final destination changed from San Diego to Los Angeles.  Nobody could tell me why the difference.  The pickup went ok.  The delivery on the other hand was horrible.  I got a call the afternoon before my scheduled delivery and they said they would arrive in the morning of the next day.  They arrived 12 hours later and all my friends were long gone.  The boxes looked like hell and I ended up helping one of the movers lift everything into my place as the other one was texting and doing who know's what on his phone. Since it was so late when they finally arrived I had nobody to help check off inventory tags but they wanted a signature that there was no Damage and that everything arrived.  I had broken stuff and I still haven't had a chance to see what stuff might be missing.  Oh and on top of it I received two boxes of items that were not even mine.  I emailed and called about this and nothing was ever resolved.  Took the third call to have someone tell me to just throw it away.

Service cost: $4770

Summary: bait and switch, liars, damaged belongings.
Before they picked up our belongings, Martin is prompt and attentive.  I emailed a detailed list of all our furniture (with dimensions).  The estimate was better than other movers I sent the same list to.   As the truck pulled up the street, I said to my husband, we are going to need a bigger truck.  The mover agreed and after a lot of back and forth, it turned into a 2 day move and instead of $3K, it will be $5k.
Fast forward 30 days, we are ready for the delivery of our belongings. I called 3 times and was told each time they will get back to me.  Now I'm upset and told them. We finally agreed on a date.  I called the day before the expected delivery and they denied the agreed date and said "o no, it's a Jewish holiday and we're not working." I spent 2 hours on the phone (VERY UPSET) and they finally agreed to come on the agreed date. They are a bunch of liars, we casually asked one of the guys if he was heading home now, and he said there was another job right behind ours! So it "appears" they got another job and tried to push us off by lying.
Delivered condition of our belongings: boxes marked "fragile" had broken and dented items, hardware is missing from some furniture, floor lamp was smashed, and deep scratches on wood furniture.  .

Service cost: $5000

This is my second time using Express Moving Vanlines. The first time I used them was a little move from an apartment so I did not have alot of things. The second time around was a more complicated move. The movers had to move my stuff from point A onto the truck then into the storage then a month later deliever it to my new house. Needless to say I was worried that with all that moving of my things something was going to get damaged, misplaced, etc. my moving experience was once again perfect. The workers really worked hard and made sure that all of my things were handled with care. I had no damaged items and everything was delievered to me on time, and in great condition. Huge thanks goes out to Express Moving for making my moves great, not once but twice!                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       .

Service cost: $2000

When it comes to moving I take it very seriously because I never really have good experiences with movers. When I did my research I saw that Express Moving Vanlines was an excellent company. Great reviews and even a family friend that had recently just used them said they were outstanding.
When I called the next day the sales representative answered with a friendly tone. He was very easy and clear to talk to. Made all the points right from the beginning. He was helpful and made sure that we both were on the same page.
On the morning of my move Express Moving sent a great crew to my house! matching shirts, friendly attuitudes, and great respect. Everything was already packed by me and ready to be loaded into the truck. They proceeded to load everything in and finished just within a couple hours. everything was smooth.
Express Moving changed my mind about movers, after my wonderful experience with them I am sure that I will never use or try another company again. Only Express Moving! thanks guys!

Service cost: $1600

Wow, Express Moving really did the job right! I was always so cautious weather or not I wanted to move myself or use movers. I did my fair amount of research and came across great information about Express Moving Vanlines. I read how much they exceeded peoples expectations (as they did mine). Moving can be such a pain, but with the right company it is so easy. The movers, sales reps and the whole company exceeded all of my expectations. Its a great feeling when you know your things are in great care! Thanks Express Moving!

Service cost: $3000

Its not very often that you have a moving company move you and you don't run into any problems at all. Well, I can be one of the firsts to say that I myself had absoutley no problems with Express Moving Vanlines. They did such an awesome job that I would love to reuse them again! All of my things were in the same condition when I recieved them at my delivery. Everything went as planned, and on time. Express Moving did not promise me something they could not garuntee. Everything I was promised or asked of them, happened.

Service cost: $1800

All these words and more is how I would describe Express Moving, these were the guys that helped me get my relocation finalized. I was in a real bind, and only called them on a Friday before the Saturday that I needed help moving, and they put a team together and got me set up for the next day. They were all really friendly and a helpful bunch. I almost didn't have to do a thing. And yes, having moving help is going to cost you a little when you hire them, but these guys couldn't have worked faster - they were really moving fast to be mindful of the time, overall, the experience having them help me move was well worth it in terms of time and money spent.

Service cost: $3000

This moving company was the best.  They arrived on time, actually a little earlier than anticipated.  The men were anxious to get started.  The movers were gentlemen and polite.  They explained everything to me and my husband.  We just closed on our first home.  We were nervous and excited to move.  The team was efficient, careful and honest with any questions I had.  They professionally wrapped all of my personal belongings including items that were of sentimental value.  At delivery, all my items were delivered in excellent condition.  A different team did the delivery and they were just as pleasant as the pick up team.  They set everything up in its place, took all the debris left over,  and even left a congratulations card for purchasing my new home.  My husband and I were quite surprised and appreciative.  I most definitely would recommend this moving company to all my friends and family. Thank you Express Moving for doing your best in making my move an easy ride..

Service cost: $1500